Refund and Returns Policy

Return & Refund Policy – Arabian Aura Perfumes & Fragrance

At Arabian Aura Perfumes & Fragrance, we are committed to delivering high-quality products and services. However, we understand that sometimes situations arise where you may need to cancel, return, or request a refund for your purchase. To ensure a seamless experience, we’ve outlined our return, refund, and cancellation policy below, addressing some frequently asked questions.

Our Policy Covers:

1. Eligibility for Returns: Items may be returned under specific circumstances, provided a valid reason is presented.
2. Conditions for Refunds: Refunds may be granted, subject to certain terms and conditions.
3. Order Cancellations: Orders may be canceled within a specified time frame.

While we strive to accommodate returns, refunds, and cancellations to enhance your experience, certain restrictions apply to meet business, legal, and contractual obligations. Note that policies may differ depending on the brand or product category, and in such cases, specific guidelines (“Arabian Aura”) will supersede the general policy. Please familiarize yourself with these applicable guidelines when purchasing from our website.

Return Eligibility

• You may be eligible to return products under the following circumstances:
  1. Faulty or Defective Items: Such as damaged attar bottles or malfunctioning bakhoor burners.
  2. Incorrect Product: If the item received is not the one ordered.
  3. Appearance Discrepancies: If the product looks different than depicted.
  4. Size Issues: If the size of the delivered item doesn’t match what you ordered.
  5. Dissatisfaction with Product: If you’re unsatisfied with the Arabian Aura attar received.

Note: FOR FAULTY DELIVERY CLAIMS (e.g., DAMAGED OR STOLEN BROKEN ITEMS, EMPTY 🫗 PACKAGES) AN UNBOXING VIDEO IS REQUIRED AS PROOF. WITHOUT THIS 📷 VIDEO, CUSTOMER SUPPORT 😥 WILL BE UNABLE TO ADDRESS THE COMPLAINT…

Items That Cannot Be Returned
Certain products are not eligible for returns, including:
1. Used or Altered Items: Items that have been used, worn, or soiled.
2. Opened Branded Items: Branded products with broken seals, unless compensation is offered.
3. Consumables: Opened consumable items, especially imported ones.
4. Sale or Discounted Products: Items purchased on sale or at a discount.

Conditions for Returning Products:
To be eligible for a return, the product must:
1. Be in its original condition, including all tags, labels, and packaging.
2. Remain unsoiled and as it was when delivered.
3. Retain intact brand packaging.
4. Availability for a replacement depends on the product’s stock status.

Refund Eligibility

To initiate a refund, please contact us on WhatsApp at ‪+91 72379 80093‬. Include the product’s name/image, order ID, and a detailed description of the issue. Refund requests must be made within 3 days of receiving the product, and you must return it within ten 10 days if the request is approved. Refund eligibility may vary based on Arabian Aura’s review of your case.

Order Cancellation Policy;

1. Time-Restricted Cancellation: Orders cannot be canceled after 24 hours of placement.
2. Pre-Dispatch Cancellations: If the product hasn’t been dispatched, cancellations are allowed but require informing us.

Note: We reserve the right to cancel any order due to pricing errors or stock availability issues.

Need help?

Contact us at {info@arabianauralifestyle.com} for questions related to refunds and returns.